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Customer Service Representative


   Closing Date: Aug. 31, 2017

Employer:Elbeco Incorporated
Job Location: Reading - Berks County
Employment Type:Full Time
Benefits:Health Insurance, Dental, Vision, 401(k), STD, LTD, Life Insurance, Vacation & 11 Holidays

Description:

Elbeco Incorporated manufactures professional public safety uniforms for law enforcement, corrections officers, fire service, EMT's, Postal workers and more.  The ideal candidate will have experience working in customer service for a manufacturer with distributor based customers.

Duties:

PURPOSE OF POSITION:

To provide service and information to all customers.

RESPONSIBILITIES:  

Enter all orders received by telephone, fax, mail or e-mail

Provide accurate delivery information

Record and help resolve customer complaints in a professional manner

Process returns and credits

Work cooperatively with both shipping and sewing departments to facilitate delivery of orders

Communicate effectively with inside and outside Sales staff

Process work orders to all facilities with accuracy and timeliness

Other duties as assigned

Qualifications:

Position Requirements: 

  • Ability to multi-task
  • Excellent telephone mannerism
  • Computer data entry skills
  • Good mathematical ability
  • Professional demeanor
  • Good organizational skills
  • Problem solving abilities
  • Minimum education- high school diploma
  • Attendance
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